Gene Messer Kia Reviews & Testimonials
Looking for testimonials and reviews about Gene Messer Kia? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

Was keeped on the loop regarding all work that was being done. Assistant was very Helpful.

Service was completed on a very timely basis, approximately 1hour. Everyone was courteous and friendly and helpful.

Fantastic service very friendly super job did more than expected free of charge thatās a huge win

Ryan was a great salesman. He helped us find a car that met our needs and budget.

I live in Albuquerque and make it a point when I visit my daughter in Lubbock to have my 2022 Kia Stinger serviced at Gene Messer Kia. I bought the car from GMK and theyāre the only place Iāve ever had it serviced. Always easy to set up appointments, always keep me up to date on any issues found and they even provide an Uber ride while my car is being serviced.

Everyone is friendly and the service is quick. We live out of town and yāall make our experience great every time!

Excellent Service, Everyone we interacted with was very friendly and welcoming. Very easy to communicate because both Aldo and Eduardo were bilingual.

Well my address is Linda Creech 4820 37th Lubbock Texas 79414. I come to you because you do a great job.?

John at the service was very good at his job. He made the service for my K5 very easy fast and accommodating to me and my family .

My 2019 Kia Sportageās issue was fixed immediately, which made me satisfied and happy.

John Stewart at Gene Messed KIA in Lubbock was very helpful, knowledgeable and most respectful..

I had a great experience with the Service Department. Everyone was polite, helpful, and they got my car in and out in a timely manner. Thank you!

Great service got me in and out at a decent time with great communication on the advisors end!

My salesman was absolutely awesome! He was the best! I would highly recommend this dealership to everyone!!!

Very good service! No pressure whatsoever! Thank you for taking care of us in a timely fashion.

I traveled from Roswell NM to Lubbock TX to have dealership complete 5000 mile service which was completed in less than 2 hours while I waited. Went over the service performed with me in detail

Absolutely amazing great customer service and fast! Always the best service and dealer you could ask for buy your next vehicle here!

Very courteous, effective and professional! Friendly as well! They work to make the process as painless as possible and they provide friendly uber rides from and back to their facility!

Well oiled machine. Very generous testing policy that I appreciated greatly. Also a liberal credit card use policy.

The gentleman that helped was nice polite and curtious explained everything well and answered my questions

My experience at this dealership was quick, professional, and convenient and the employee were courteous.

Very nice and friendly staff. Clean facilities. Everyone was very eager to help us. As always great service!

The best service EVER! The only place to visit for your Kia vehicle needs. Thanks to Kino and team.

Chase was very helpful in helping us find a car that fit all of our needs.

Awesome service and great service writer! In and out as quickly as possible. Great from start to finish.

Outstanding customer service.i live in New Mexico but will will be returning for oil changes and routine maintenance

Great service! Always confident when I take my car in get it serviced. John was a great service representative.

Everyone was nice and helpful from the moment I walked in the door. I will definitely be back.

Kyle was amazing! Last minute call to the deal ship to get my tire replaced and I got in and out within half a day! He kept me informed of the whole process and is always a joy to speak to. Thanks everyone!

The entire car buying process was amazing! All staff was friendly and knowledgeable! Will definitely use this dealership again!

Everyone was incredibly helpful and even arranged us transportation while they worked on our car. Very kind and professional.

The service department has always been helpful and patient with us. Gene Messer does a great job offer benefits to taking your vehicle to them for service.

Fast service and great people doing the job. Nice and friendly personal. I enjoyed my stay there.

Thank you so much for all of your help! You were greatly appreciated during a very stressful situation!

Great dealership and dealership staff. Great experience and was very fast and convenient. Great experience.

Great team, got my car taken care!!! Will def be backā¦ā¦..awesome awesome awesome job

I showed up right on time and they got me checked in right away and had the work done in a very timely order I was quite pleased with that.

They told me what was wrong with my vehicle and told me I need to do to have the problem solved

The dealership was amazing and I got took care of right away. It was fast and quick work. They also covered my oil changed which was amazing.

They had open availability and very friendly staff. I will definitely be going back for my future car services.

Everyone was nice, friendly, and thoroughly helpful. Every step of the process was well handled.

Nice and friendly staff very high quality experience would highly recommend to my friends and family

Nice people working there , great customer service , and they will willing to work with you

Always a pleasure to deal with knowledgeable professionals. Quick turn around in service dept. Thanks

The dealership was very clean and the service attendant was attentive to my vehicle needs.

Dealership was very clean & organized. Friendly staff, clean bathroom, & attentive service staff & checkout counter staff.

Every time I go everyone treats me super nice. They are very honest and make sure youāre happy with your car!

David, and John in the service department have continually given my wife and I great customer service. We are now on our second 2024 Kia telluride but they have done everything that they can to get the issues fixed in a timely manner and have continuously called us to keep us in constant communication as far as the timeline of our vehicle.

The service advisor who helped get me in and out quickly made it easy and stress free to have my vehicle serviced for quite possibly the last time during my ownership. The general manager spoke to me while I was looking at one of the cars in the showroom. We started talking about a separate vehicle of which he knew he had in shipping and gave me a copy of the window sticker. I now have that vehicle reserved and will be continuing to do business at this dealership. This is now the second time I have bought a car ...

I gave 5 stars because of Kyle. He was professional and knowledgeable. He kept me informed and was great at explaining why something didnāt get done on this visit and understanding of the inconvenience. It was not the service department but Kia and technology of the navigation system. It was the best service experience at this dealership to date.

The ease in scheduling was awesome. The service writer was probably the best Iāve had the opportunity to have.

Would highly recommend for any repairs. Always honest and very professional. Love the fact they do the all points check to ensure nothing else is wrong with your vehicle. All the staff go above and beyond to make your experience go smoothly.

The service was great they answered all questions and kept me updated on everything that was going on

My advisor Ramon Cortez was very helpful, and professional. Iām very satisfied. Thank you.

Great customer service and very fast would highly recommend this dealership for any future service.

Everything at Gene Messer Kia was great. I was able to get detailed information on what was happening and what was needed. It was an easy experience.

They all helped me with a beautiful smile and kindness and I love my car!

Your staff was very professional and very kind. I will take my new Kia to no one else.

Ryan Martinez at Kia Messer was professional, accomodating and courteous. If more salesman were like him Iād probably buy more cars. He made it an enjoyable experience.

Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind

I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours.

Great experience from start to finish when purchasing my new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when itās time for my kids first car.

Kyle in maintenance was extremely courteous and helpful. He showed concern and a dedication to resolving our issues to our satisfaction.

The people at Gene Messer Kia were fabulous to work with. They helped us find exactly what we were looking for.

Emmanuel Zubia was the guy who worked on my car and he did such a good job, he was so nice and assured me that everything was in his hands

They do what they say and make everything as convenient as they can Called me a Uber going home and going back. Very convenient

Everyone was very courteous and helpful. I had a great experience. Thank you! Edna Cantu

Very stress-free purchase working with Tommy! The team matched the appraised value of our trade-in.

Theyāve been selling and servicing my new cars for over 5 years and they have always been excellent.

Everyone was friendly and helpful and everything was clean and well organized. Our salesperson was friendly, however was not knowledgeable on the vehicle we ended up getting. We were given incorrect info regarding the vehicle and payments but Matt did a great job explaining features and options with us.

Excellent kia car service. Timing manner. Service have excellent. Have to keep the service as well as in a good manner. We trust.

Honest, Fast, Respectful, Next time I am looking at vehicles I will definitely look at this dealership

The people here at this dealership are all very respectful and make. Me feel comfortable. Joe is our go-to guy. āļø

Iām always treated well, given excellent service and care of my vehicle, given detailed information about what work needs to be done or was done, and in a reasonable amount of time. I keep coming back to Gene Messer for both of my vehiclesā needs for these reasons. They are reliable and offer the best service available for my vehicles.

Exceptional staff! Car salesmen was so helpful and informative. We got the best price and best SUV!

Everyone at Kia was so kind and helpful! The salesman Kino made sure to explain everything to me in detail and was awesome!!!

Great Service department John really helped when we got there and when we picked it up

The service was great and the staff couldnāt have been nicer. Iām still waiting on paperwork for the recalls that were done.

Tommy was very helpful! He helped us find exactly what we had been looking for!

Ryan Martinez was amazing! He listened to what I wanted. Eddie in the finance department was very understanding and got it done.

Great service. Mechanic took care on not leaving greasy prints both inside and out. Service desk was accommidating with explanations about service work done and what may need future attention. Only downer was I had set up a appointment time for 2pm, but there were three cars ahead of me. They gave me a Uber both to take me home and pick me up do to the delay. Overall, I would gladly recommend Gene Messer Kia to friends or family.

The tech explained the work performed, very informative. Always a good experience when taking my car to be serviced

I had an amazing experience and John was very helpful! He was able to get my car in and out and also answer all the questions I had. I really appreciate him.

All my service needs were meet today provided by the staff, great communication and excellent quality service was rendered

Great service. Kind people. The work is always done properly when the job is done.

Joe was awesome thanks for everything. The car is great will continue to work with you

The service department is great but the salesmen are not. Went in 3 times to look at a Telluride. No one would help me. I bought one in Frisco.

Salesman was courteous and upfront with all pricing. Got good deal on trade in ! Will go there when I need another vehicle .

My service adviser, John Stewart, was so nice, so professional and so good! My car was in and out earlier than I thought plus it was cleaner than what it was when I brought it in!! I recommend Gene Messer Kia service to everyone who owns a Kiaāeven if you have to travel a bit. I guarantee theyāll take care of you better than most other Kia dealerships!

Even though I got my Telluride from a different dealer, they were very helpful after a piece of trim came loose within the first few weeks. They quickly fixed it-just snapped in place. Itās been fine since. Also, I later took it in for its first oil change. Again they provided great customer service.

The people that work there are fair, confident, easy to talk to. They treat their customers like friends. They will tell you about how long it will take to do the job and let you know if there is something more needs doing but will wait for you to day do it.

The service staff at Gene Messer Kia did a great, fast and efficient job for me 12-20-21. I got in and out in less than an hour with a reasonable cost. Try āem, youāll like āemā¦

Excellent customer service and they get the car issue solved quickly and correct I recommend bringing your vehicles here

My husband and I stopped by about two weeks ago to look at a Telluride. I walked in and asked the man at the desk if there were any available. They do not have any available, they only have a demo. He got my drivers license and allowed me to test drive the demo and then said you have to order one which will take 3-6 months. Thatās it, he didnāt walk outside with us to give us any info on the vehicle or anything. Just sent us off on our own. Well today we stopped by (we ...

Got recall fixed and a car wash! Love my kia fam!

Definitely a great experience. Everyone was kind, attentive, and made the process easy as possible. 100% customer satisfaction.

They went out of their way to make our experience special. Even drove our car off the showroom floor! It was a great experience and we appreciate Steve (GM) & Shawn (salesman) staying late to get everything in order.

Good place took care of need and a recall part.

Service department is awesome! They send regular coupons. Today I got an oil change and they went ahead and gave the van a wash. I paid $9.95 plus tax and had great customer service. When itās time to buy again guess where Iāll be looking first. Great job!

Had maintenance done on my car at the Service department ļæ¼Monday, everyone at Kia was super nice and super professional !!!! They went above and beyond to make sure everything was great and I was comfortable while I waited for the car !! Five stars *****
Reviews & Testimonials | Gene Messer Kia