I just purchase my 2020 telluride awesome car great experience overall just not happy with the high demand adjustment price which I ended up getting it discounted which was what closed the deal for me, thanks GM Kia
We took our Kia in to service the nitrogen levels in the tires and we were treated excellent from the first phone call to being greeted and the dealership and as well with the technicians. We were in and out in about 10 minutes. Great experience and the most friendly staff I have experienced myself at any dealership!
I love the service staff! Jesse is a great mediator between the customers and the company! He always listen to my personal “this is what’s wrong with my car” hypotheses! Nancy is my go to girl! She keeps these guys in line! I love her!! And her customer service skills makes me feel like family! I’m moving soon but will drive back here for service if I can. They have truly invested time and effort into my Kia! Thanks team!
I bought my kia at gene messer here in lubbokc. It was a great experience. Unfortunately I have had to have my car fixed twice, once because I hit a mountain lion and once because a service part failed. Both times the customer service and department has been wonderful. They would give me updates on my car daily and tell me what ever information I wanted to know. Jessie was excellent in answering all my questions. I had my car back in no time.
Found the vehicle we wanted. Did all the work over the phone and just went in signed paper work. Got the keys and we were on our way. Super easy and helpful.
They take me in when I get there at 6:30 and have coffe and hot chocolate ready to go. It only takes a few minutes to change the oil and rotate the tires.
Brought in 2 cars for oil change. As we sat in lobby, a young lady with 2 small kids was there from out of town . She is was telling us the trouble she had from an other place. Me and another customer was telling her how much we liked coming to this dealer for service. You are always so nice and thoughtful to your customers. If it is going to take longer then stated you tell us. By far you have a very caring staff.
Great job all the employees were very helpful and kind. Thank you all Was told what kind of repairs were done and they were all great
It was a very pleasant experience. The service department worked quickly to get my car out quickly and made sure I was comfortable and informed about their progress as I waited.
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