Gene Messer Kia Reviews & Testimonials

Looking for testimonials and reviews about Gene Messer Kia? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

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DealerRater Feb 7, 2025

Was keeped on the loop regarding all work that was being done. Assistant was very Helpful.

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DealerRater Feb 7, 2025

Service was completed on a very timely basis, approximately 1hour. Everyone was courteous and friendly and helpful.

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DealerRater Feb 2, 2025

Fantastic service very friendly super job did more than expected free of charge thatā€™s a huge win

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DealerRater Jan 30, 2025

Ryan was a great salesman. He helped us find a car that met our needs and budget.

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DealerRater Jan 28, 2025

I live in Albuquerque and make it a point when I visit my daughter in Lubbock to have my 2022 Kia Stinger serviced at Gene Messer Kia. I bought the car from GMK and theyā€™re the only place Iā€™ve ever had it serviced. Always easy to set up appointments, always keep me up to date on any issues found and they even provide an Uber ride while my car is being serviced.

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DealerRater Jan 25, 2025

Everyone is friendly and the service is quick. We live out of town and yā€™all make our experience great every time!

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DealerRater Jan 18, 2025

Excellent Service, Everyone we interacted with was very friendly and welcoming. Very easy to communicate because both Aldo and Eduardo were bilingual.

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DealerRater Jan 16, 2025

Well my address is Linda Creech 4820 37th Lubbock Texas 79414. I come to you because you do a great job.?

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DealerRater Jan 12, 2025

John at the service was very good at his job. He made the service for my K5 very easy fast and accommodating to me and my family .

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DealerRater Jan 11, 2025

My 2019 Kia Sportageā€™s issue was fixed immediately, which made me satisfied and happy.

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DealerRater Jan 8, 2025

John Stewart at Gene Messed KIA in Lubbock was very helpful, knowledgeable and most respectful..

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DealerRater Jan 4, 2025

I had a great experience with the Service Department. Everyone was polite, helpful, and they got my car in and out in a timely manner. Thank you!

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DealerRater Dec 31, 2024

Great service got me in and out at a decent time with great communication on the advisors end!

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DealerRater Dec 28, 2024

My salesman was absolutely awesome! He was the best! I would highly recommend this dealership to everyone!!!

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DealerRater Dec 26, 2024

Very good service! No pressure whatsoever! Thank you for taking care of us in a timely fashion.

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DealerRater Dec 18, 2024

I traveled from Roswell NM to Lubbock TX to have dealership complete 5000 mile service which was completed in less than 2 hours while I waited. Went over the service performed with me in detail

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DealerRater Dec 17, 2024

Absolutely amazing great customer service and fast! Always the best service and dealer you could ask for buy your next vehicle here!

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DealerRater Dec 16, 2024

Very courteous, effective and professional! Friendly as well! They work to make the process as painless as possible and they provide friendly uber rides from and back to their facility!

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DealerRater Dec 15, 2024

Well oiled machine. Very generous testing policy that I appreciated greatly. Also a liberal credit card use policy.

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DealerRater Dec 14, 2024

The gentleman that helped was nice polite and curtious explained everything well and answered my questions

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DealerRater Dec 14, 2024

My experience at this dealership was quick, professional, and convenient and the employee were courteous.

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DealerRater Dec 13, 2024

Very nice and friendly staff. Clean facilities. Everyone was very eager to help us. As always great service!

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DealerRater Dec 12, 2024

The best service EVER! The only place to visit for your Kia vehicle needs. Thanks to Kino and team.

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DealerRater Dec 11, 2024

Chase was very helpful in helping us find a car that fit all of our needs.

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DealerRater Dec 11, 2024

Awesome service and great service writer! In and out as quickly as possible. Great from start to finish.

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DealerRater Dec 8, 2024

Outstanding customer service.i live in New Mexico but will will be returning for oil changes and routine maintenance

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DealerRater Dec 8, 2024

Great service! Always confident when I take my car in get it serviced. John was a great service representative.

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DealerRater Dec 7, 2024

Everyone was nice and helpful from the moment I walked in the door. I will definitely be back.

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DealerRater Dec 6, 2024

Kyle was amazing! Last minute call to the deal ship to get my tire replaced and I got in and out within half a day! He kept me informed of the whole process and is always a joy to speak to. Thanks everyone!

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DealerRater Nov 28, 2024

The entire car buying process was amazing! All staff was friendly and knowledgeable! Will definitely use this dealership again!

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DealerRater Nov 27, 2024

Everyone was incredibly helpful and even arranged us transportation while they worked on our car. Very kind and professional.

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DealerRater Nov 26, 2024

The service department has always been helpful and patient with us. Gene Messer does a great job offer benefits to taking your vehicle to them for service.

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DealerRater Nov 26, 2024

Fast service and great people doing the job. Nice and friendly personal. I enjoyed my stay there.

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DealerRater Nov 26, 2024

Thank you so much for all of your help! You were greatly appreciated during a very stressful situation!

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DealerRater Nov 22, 2024

Great dealership and dealership staff. Great experience and was very fast and convenient. Great experience.

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DealerRater Nov 22, 2024

Great team, got my car taken care!!! Will def be backā€¦ā€¦..awesome awesome awesome job

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DealerRater Nov 21, 2024

I showed up right on time and they got me checked in right away and had the work done in a very timely order I was quite pleased with that.

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DealerRater Nov 21, 2024

They told me what was wrong with my vehicle and told me I need to do to have the problem solved

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DealerRater Nov 19, 2024

The dealership was amazing and I got took care of right away. It was fast and quick work. They also covered my oil changed which was amazing.

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DealerRater Nov 17, 2024

They had open availability and very friendly staff. I will definitely be going back for my future car services.

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DealerRater Nov 15, 2024

Everyone was nice, friendly, and thoroughly helpful. Every step of the process was well handled.

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DealerRater Nov 14, 2024

Nice and friendly staff very high quality experience would highly recommend to my friends and family

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DealerRater Nov 14, 2024

Nice people working there , great customer service , and they will willing to work with you

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DealerRater Nov 13, 2024

Always a pleasure to deal with knowledgeable professionals. Quick turn around in service dept. Thanks

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DealerRater Nov 3, 2024

The dealership was very clean and the service attendant was attentive to my vehicle needs.

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DealerRater Nov 1, 2024

Dealership was very clean & organized. Friendly staff, clean bathroom, & attentive service staff & checkout counter staff.

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DealerRater Nov 1, 2024

Every time I go everyone treats me super nice. They are very honest and make sure youā€™re happy with your car!

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DealerRater Oct 30, 2024

David, and John in the service department have continually given my wife and I great customer service. We are now on our second 2024 Kia telluride but they have done everything that they can to get the issues fixed in a timely manner and have continuously called us to keep us in constant communication as far as the timeline of our vehicle.

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DealerRater Oct 24, 2024

The service advisor who helped get me in and out quickly made it easy and stress free to have my vehicle serviced for quite possibly the last time during my ownership. The general manager spoke to me while I was looking at one of the cars in the showroom. We started talking about a separate vehicle of which he knew he had in shipping and gave me a copy of the window sticker. I now have that vehicle reserved and will be continuing to do business at this dealership. This is now the second time I have bought a car ...

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DealerRater Oct 16, 2024

I gave 5 stars because of Kyle. He was professional and knowledgeable. He kept me informed and was great at explaining why something didnā€™t get done on this visit and understanding of the inconvenience. It was not the service department but Kia and technology of the navigation system. It was the best service experience at this dealership to date.

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DealerRater Oct 15, 2024

The ease in scheduling was awesome. The service writer was probably the best Iā€™ve had the opportunity to have.

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DealerRater Oct 15, 2024

Would highly recommend for any repairs. Always honest and very professional. Love the fact they do the all points check to ensure nothing else is wrong with your vehicle. All the staff go above and beyond to make your experience go smoothly.

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DealerRater Oct 13, 2024

The service was great they answered all questions and kept me updated on everything that was going on

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DealerRater Oct 12, 2024

My advisor Ramon Cortez was very helpful, and professional. Iā€™m very satisfied. Thank you.

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DealerRater Oct 10, 2024

Great customer service and very fast would highly recommend this dealership for any future service.

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DealerRater Oct 5, 2024

Everything at Gene Messer Kia was great. I was able to get detailed information on what was happening and what was needed. It was an easy experience.

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DealerRater Oct 4, 2024

They all helped me with a beautiful smile and kindness and I love my car!

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DealerRater Oct 3, 2024

Your staff was very professional and very kind. I will take my new Kia to no one else.

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DealerRater Oct 1, 2024

Ryan Martinez at Kia Messer was professional, accomodating and courteous. If more salesman were like him Iā€™d probably buy more cars. He made it an enjoyable experience.

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DealerRater Oct 1, 2024

Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind

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DealerRater Sep 30, 2024

I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours.

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DealerRater Sep 29, 2024

Great experience from start to finish when purchasing my new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when itā€™s time for my kids first car.

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DealerRater Sep 28, 2024

Kyle in maintenance was extremely courteous and helpful. He showed concern and a dedication to resolving our issues to our satisfaction.

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DealerRater Sep 19, 2024

The people at Gene Messer Kia were fabulous to work with. They helped us find exactly what we were looking for.

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DealerRater Sep 14, 2024

Emmanuel Zubia was the guy who worked on my car and he did such a good job, he was so nice and assured me that everything was in his hands

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DealerRater Sep 13, 2024

They do what they say and make everything as convenient as they can Called me a Uber going home and going back. Very convenient

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DealerRater Sep 10, 2024

Everyone was very courteous and helpful. I had a great experience. Thank you! Edna Cantu

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DealerRater Sep 10, 2024

Very stress-free purchase working with Tommy! The team matched the appraised value of our trade-in.

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DealerRater Sep 10, 2024

Theyā€™ve been selling and servicing my new cars for over 5 years and they have always been excellent.

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DealerRater Sep 6, 2024

Everyone was friendly and helpful and everything was clean and well organized. Our salesperson was friendly, however was not knowledgeable on the vehicle we ended up getting. We were given incorrect info regarding the vehicle and payments but Matt did a great job explaining features and options with us.

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DealerRater Sep 4, 2024

Excellent kia car service. Timing manner. Service have excellent. Have to keep the service as well as in a good manner. We trust.

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DealerRater Sep 2, 2024

Honest, Fast, Respectful, Next time I am looking at vehicles I will definitely look at this dealership

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DealerRater Sep 1, 2024

The people here at this dealership are all very respectful and make. Me feel comfortable. Joe is our go-to guy. ā­ļø

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DealerRater Aug 31, 2024

Iā€™m always treated well, given excellent service and care of my vehicle, given detailed information about what work needs to be done or was done, and in a reasonable amount of time. I keep coming back to Gene Messer for both of my vehiclesā€™ needs for these reasons. They are reliable and offer the best service available for my vehicles.

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DealerRater Aug 28, 2024

Exceptional staff! Car salesmen was so helpful and informative. We got the best price and best SUV!

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DealerRater Aug 25, 2024

Everyone at Kia was so kind and helpful! The salesman Kino made sure to explain everything to me in detail and was awesome!!!

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DealerRater Aug 21, 2024

Great Service department John really helped when we got there and when we picked it up

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DealerRater Aug 21, 2024

The service was great and the staff couldnā€™t have been nicer. Iā€™m still waiting on paperwork for the recalls that were done.

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DealerRater Aug 15, 2024

Tommy was very helpful! He helped us find exactly what we had been looking for!

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DealerRater Aug 14, 2024

Ryan Martinez was amazing! He listened to what I wanted. Eddie in the finance department was very understanding and got it done.

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DealerRater Aug 10, 2024

Great service. Mechanic took care on not leaving greasy prints both inside and out. Service desk was accommidating with explanations about service work done and what may need future attention. Only downer was I had set up a appointment time for 2pm, but there were three cars ahead of me. They gave me a Uber both to take me home and pick me up do to the delay. Overall, I would gladly recommend Gene Messer Kia to friends or family.

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DealerRater Aug 3, 2024

The tech explained the work performed, very informative. Always a good experience when taking my car to be serviced

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DealerRater Aug 1, 2024

I had an amazing experience and John was very helpful! He was able to get my car in and out and also answer all the questions I had. I really appreciate him.

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DealerRater Jul 30, 2024

All my service needs were meet today provided by the staff, great communication and excellent quality service was rendered

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DealerRater Jul 28, 2024

Great service. Kind people. The work is always done properly when the job is done.

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DealerRater Jul 26, 2024

Joe was awesome thanks for everything. The car is great will continue to work with you

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DealerRater Jul 25, 2024

The service department is great but the salesmen are not. Went in 3 times to look at a Telluride. No one would help me. I bought one in Frisco.

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DealerRater Jul 20, 2024

Salesman was courteous and upfront with all pricing. Got good deal on trade in ! Will go there when I need another vehicle .

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DealerRater Jul 17, 2024

My service adviser, John Stewart, was so nice, so professional and so good! My car was in and out earlier than I thought plus it was cleaner than what it was when I brought it in!! I recommend Gene Messer Kia service to everyone who owns a Kiaā€”even if you have to travel a bit. I guarantee theyā€™ll take care of you better than most other Kia dealerships!

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Facebook Dec 29, 2021

Even though I got my Telluride from a different dealer, they were very helpful after a piece of trim came loose within the first few weeks. They quickly fixed it-just snapped in place. Itā€™s been fine since. Also, I later took it in for its first oil change. Again they provided great customer service.

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Facebook Dec 23, 2021

The people that work there are fair, confident, easy to talk to. They treat their customers like friends. They will tell you about how long it will take to do the job and let you know if there is something more needs doing but will wait for you to day do it.

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Facebook Dec 21, 2021

The service staff at Gene Messer Kia did a great, fast and efficient job for me 12-20-21. I got in and out in less than an hour with a reasonable cost. Try ā€˜em, youā€™ll like ā€˜emā€¦

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Facebook Dec 18, 2021

Excellent customer service and they get the car issue solved quickly and correct I recommend bringing your vehicles here

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Facebook Dec 12, 2021

My husband and I stopped by about two weeks ago to look at a Telluride. I walked in and asked the man at the desk if there were any available. They do not have any available, they only have a demo. He got my drivers license and allowed me to test drive the demo and then said you have to order one which will take 3-6 months. Thatā€™s it, he didnā€™t walk outside with us to give us any info on the vehicle or anything. Just sent us off on our own. Well today we stopped by (we ...

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Facebook Nov 12, 2021

Got recall fixed and a car wash! Love my kia fam!

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Facebook Oct 3, 2021

Definitely a great experience. Everyone was kind, attentive, and made the process easy as possible. 100% customer satisfaction.

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Facebook Oct 2, 2021

They went out of their way to make our experience special. Even drove our car off the showroom floor! It was a great experience and we appreciate Steve (GM) & Shawn (salesman) staying late to get everything in order.

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Facebook Aug 31, 2021

Good place took care of need and a recall part.

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Facebook Aug 21, 2021

Service department is awesome! They send regular coupons. Today I got an oil change and they went ahead and gave the van a wash. I paid $9.95 plus tax and had great customer service. When itā€™s time to buy again guess where Iā€™ll be looking first. Great job!

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Facebook Jul 22, 2021

Had maintenance done on my car at the Service department ļæ¼Monday, everyone at Kia was super nice and super professional !!!! They went above and beyond to make sure everything was great and I was comfortable while I waited for the car !! Five stars *****


Gene Messer Kia Reviews Testimonials

Reviews & Testimonials | Gene Messer Kia